Job Description

Job Title

Associate Director, Client Strategy

About OX

The Office of Experience (OX) is a full-service digital agency helping companies excel at every moment of interface they have with their customers. OX’s human-centered philosophy and multidisciplinary approach integrate strategy, design and technology to help organizations reinvent their business and rapidly bring new experiences, products and messages to market. In an era of unprecedented disruption, OX is built to transform.

Position Description

The Associate Director, Client Strategy is a key role in the organization with the ability to steward and support your clients’ businesses as if they are your own.

As Associate Director, Client Strategy you will enrich existing client relationships and inspire prospective clients in supporting their vision for how they engage at every moment of interface with their consumers. You will also be essential to strategic account planning that drives revenue and profitability for OX, motivating and inspiring multi-disciplinary teams to deliver extraordinary experiences and creative excellence. The Associate Director, Client Strategy will partner with a Director/Senior Director in being the client’s proxy in the firm and must always maintain a keen understanding of how brand, business and digital strategies can be refined or redefined to advance the client’s interests in new and valuable ways. The Associate Director, Client Strategy reports directly to the Director, Client Strategy.

Responsibilities & Duties

• Co-manage a portfolio of accounts and multi-disciplinary teams with a focus on enhancing client service through a deeper understanding of clients’ businesses
• Identify and partner in translation of opportunities for new and existing clients into actionable strategies and profitable efforts for the firm
• Brief teams on the client’s business and the goals of the opportunity
• Collaborate with cross-functional teams to develop strategically sound and sufficiently detailed scopes of work, proposals and project briefs, and to ensure that client efforts deliver on time, on budget and on strategy
• Learn and collaborate with peers, mentors and managers in a multi-disciplinary environment
• Support management of client financial projections
• Other duties as assigned by your manager

Required Experience

• 6+ years of experience in a strategic or client services role in a professional services, agency or consulting environment
• Strong oral and written communication and presentation skills
• Understanding of the principles and practices of omnichannel marketing, eCommerce and emergent technologies to drive outcomes for B2B and B2C businesses and brands
• Strong client management and collaboration skills

Location

Chicago / Hybrid

OX DE&I Statement

Know Better. Do Better. Be Better.

At The Office of Experience, we design experiences for people. All people. To ensure we deliver on that promise, we must widen the aperture of truth. That means having a diversity of voices at the table as we set out to create the most relevant and meaningful experiences possible. We are committed to hiring a diverse set of people, minds, experiences, and perspectives. We are committed to creating an equitable environment to ensure all our people have the support and opportunity they need to succeed. And we are committed to fostering an inclusive organization built on a foundation of trust as we create a culture that is fearless, collaborative, and embraces life.

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