Job Description

Location: Westborough (Primary 5d/week location) and Wellesley (As needed) Massachusetts

Position Type: Full-Time

About Us: We are a well-established, highly regarded, facial plastic surgery and aesthetic medicine practice dedicated to providing exceptional patient care and advanced services. We have one primary location in Westborough, with a Joint Commission accredited office based surgical suite. Our secondary location is in Wellesley. Our experienced team delivers a wide range of surgical and non-surgical treatments, ensuring a personalized, patient-centered experience.

Job Overview: We are seeking a motivated and experienced  Chief Operating Officer/Practice Manager to oversee the daily operations of our busy practice. The ideal candidate will be a dynamic leader with a strong background in  healthcare management or in a related industry that emphasizes customer service, such as hospitality or luxury brand sales . The applicant should have exceptional organizational skills, and a passion for delivering white glove service. This role is critical in ensuring smooth practice operations, maintaining a positive patient experience, and supporting the growth and success of the practice. This position requires  on site, full time (40+hours/week) presence  primarily in the Westborough location with intermittent onsite management presence in Wellesley.

Key Responsibilities:

• Manage the day-to-day operations of the practice, ensuring efficient workflow and high-quality patient care.
• Collaborate with the surgeon, aesthetic nurse specialists, clinical team, and administrative staff to ensure smooth coordination between departments.
• Ensure the core business units are operating efficiently and are attaining growth targets and other practice goals
• Establish policies and procedures that promote the organization’s culture, mission and vision.
• Oversee staff recruitment, training, performance evaluation, and scheduling.
• Monitor financial performance, including budgeting, payroll, and expense management.
• Ensure compliance with healthcare regulations, practice policies, and procedures.
• Optimize patient scheduling and the overall patient experience, from first point of contact to follow-up care.
• Manage vendor relationships, including negotiating contracts and overseeing supply inventory.
• Handle patient inquiries, concerns, and feedback with professionalism and empathy.
• Implement marketing strategies and community outreach efforts to grow the practice.

Qualifications:

· Bachelor’s degree in business administration, or related field, preferably with an emphasis on finance or accounting, master’s level preferred .

· A minimum of 5 years of management experience that includes human resources, finances and operations, sales and the delivery of high quality service.

· A minimum of 5 years ofexperience with a deep understanding of financial/budgeting and data analysis, income statements, cash flows, capital planning management, and KPIs.

· Experience across social media platforms and a desire to actively participate in ensuring marketing, branding and education activities are implemented.

· Personal confidence and professional aptitude to directly engage with the Medical Director and to openly receive feedback and direction.

· Outstanding verbal and written communication skills and experience working with staff on all levels.

· Proficiency with electronic health records (EHR) and practice management software.

· Willingness to become proficient in current healthcare regulations and compliance requirements, including HIPAA and accreditation organizations such as the Joint Commission.

· Exquisite attention to detail.

· Strong sense of ownership and accountability to manage enterprise-wide staff.

· Strong ethics and a desire to lead by example.

What We Offer:

• Competitive salary commensurate with experience.
• Performance-based bonuses.
• 401k with employer match and profit sharing.
• Health and dental insurance.
• Paid time off and holidays.
• Opportunities for professional development and continuing education.

How to Apply: Please submit your resume, cover letter, and salary requirements

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