Job Description

The Account Relations Team Clinical Coordinator is a full-time position with both in-person and work-from-home capabilities within the Clinical Coordination Team. Our home office is located in Framingham, MA and offers PTO, sick leave, and full medical and dental benefits.

Position Responsibilities:

• Manage administrative intake of cases
• Work with hospitals, clinics, facilities, and clinical team to manage requests for services from providers
• Collect and record medical information
• Review medico-legal forms
• Handle resolution/inquiries from providers
• Manage product kit coordination from providers to our lab
• Facilitate client on-boardings (occasional travel to hospitals/clinics)
• Work alongside clinical coordination team, marketing, sales, and operations facilitating genetic testing orders

Position Requirements:

• College degree – Life Sciences preferred
• Strong base knowledge of genetics
• Excellent computer skills
• Proficient in Microsoft applications
• Excellent written and verbal communication skills
• Strong organizational, time management, and prioritization, and multitasking skills
• Outstanding customer service
• Attention to detail and problem-solving skills
• Ability to manage and maintain relationships with clients and sales
• Ability to work independently and as part of a team

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