Job Description

Who we are: La Clinica de La Raza is a non-profit, community-based health center established in 1971 to address health barriers and create better lives for the underserved. We have proudly grown into over 35 sites across Alameda, Contra Costa, and Solano County. To learn more about our history, click here: Our History - La Clinica or visit our website at

Summary: La Clínica volunteers are individuals who donate their services to La Clínica, freely and without pressure or coercion, for civic, charitable, or humanitarian purposes without the promise, expectation, or receipt of compensation. A Volunteer can be paid only for reimbursement of reasonable expenses related to their volunteer activities.

Commitment to Quality: All volunteers are accountable for delivering high-quality services. While we understand that errors can happen, it is crucial to acknowledge and rectify them promptly. If you have concerns about any aspect of your volunteer experience, please don’t hesitate to speak up. If you feel something is not meeting your expectations, start by discussing it with your assigned supervisor or coordinator. If the issue persists, you can escalate the matter to the department manager or Human Resources for further support.

Volunteer Responsibilities:

• Guest Services: Greet attendees, provide directions, and ensure a smooth flow of events.
• Survey Collection: Collect and log surveys to help us evaluate our programs and services.
• Children’s Education: Engage with young children through interactive storytelling and puppet shows that promote healthy habits.
• Event Support: Assist with the setup and breakdown of events, including PowerPoint presentations and prenatal classes.
• Supervised Administrative Support: Making copies, preparing health education materials, and assembling registration packets. (Limited to 5 hours a week)

Prohibited Activities and Volunteer Guidelines:

• Volunteers should not duplicate the responsibilities of a paid employee.
• La Clinica does not permit the payment of volunteers for their services but may reimburse for reasonable expenses incurred while performing volunteer duties.

Procedures:

Health Clearance Requirements (ALL PARTICIPANTS)

• Flu shot within the current season.
• Hepatitis B
• MMR
• TDAP
• Varicella
• Covid Vaccines (1st and 2nd dose)
• Negative TB test within the last year, or Chest Radiograph within the last two years

Clearance Requirements for Volunteers (18 years or older):

• Passing background check
• Sign and complete all necessary forms.
• Provide a valid government-issued ID.
• Mask fit test (upon request).

Clearance Requirements for Minors:

• Signed consent form by parent/guardian (no background check required)
• A valid school ID
• Mask fit test (upon request).

Dress Code and Personal Appearance:

• Maintain good personal hygiene.
• For safety reasons, open-toe shoes are not allowed in clinical areas.
• Refrain from wearing clothing that may be deemed offensive or inappropriate.

Confidentiality:

As a volunteer, you may have access to confidential information. Please follow these guidelines:

• Discuss confidential matters only in private settings.
• Never share passwords or access codes.
• Always log off your computer when away.
• Dispose of documents with confidentiality properly.

Equipment and Electronic Media:

• Use La Clínica’s equipment and systems for authorized, lawful activities.
• Email and Internet Etiquette: Be cautious with unknown emails and attachments.
• Confine personal use to home accounts.
• Do not access, view, or participate in illegal or offensive content.

Child Abuse/Neglect or Elder Abuse Reporting:

• Report suspected abuse or neglect immediately.
• All records related to reporting are confidential.

Safety and Security:

• Report safety concerns immediately.
• Follow posted safety rules and instructions.
• Familiarize yourself with emergency procedures.
• Use authorized equipment and protective gear.

La Clínica reserves the right to release a volunteer for failure to uphold the Volunteer Service.

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