Hybrid in Miami, FL OR New York, NY 3x/week onsite
Contract 6 months with possible extensions, possible conversions - 40 hours / week
Required Skills & Experience
• 7+ years of experience as in Experience/Product Management
• Expert Level in story writing and creating used cases
• Proven record of implementation of innovative efforts to improve experience from concept to execution
• Experience with design tools like Jira & Figma, experience with Smart Sheets and/or Google Suite.
Job Description
The Lead Experience Manager leads a team responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Your job will involve understanding our customer needs and stakeholders while creating strategies and leading our team to implement exceptional experiences across the customer lifecycle, which includes the Shopping, Onboarding, and Managing customer journeys.
The Lead Experience Manager is responsible for developing, identifying, and implementing strategies to drive growth, increase revenue, reduce cost, and improve experiences for customers. Be able to develop a customer-first strategy and roadmap to transform ‘core initiatives’ into best-in-class user experiences. Analyzes customer behavior data to identify insights on performance and opportunities, build workflow models and develop autonomous processes to increase speed to market. Provide expertise and leadership across internal teams including internal Digital Operations, Engineering, Product, Experience Design, Marketing, and Channel partners. Convert strategic ideas into executable actions by defining solution requirements and facilitating the various team activities to implement solutions. Organizes feature backlog to optimize delivery in alignment with business priorities across teams.
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