Guest Services Representative Job at Icy Strait Point LLC, Hoonah, AK

OVArMlpMWlFHcTFEc3pwVGQ1OTZ6Nnlqcnc9PQ==
  • Icy Strait Point LLC
  • Hoonah, AK

Job Description

Guest Services Representative

Reports to: Tour Sales Supervisor
Category: Seasonal (April - October in Hoonah, Alaska)
Compensation: $18.00 per hour, plus bonus potential

Join the Team at Icy Strait Point!

We’re seeking enthusiastic and customer-focused Guest Services Representatives to help create memorable experiences for our guests. As part of our team, you’ll be at the heart of delivering exceptional service in one of Alaska’s most stunning destinations.

What You’ll Do:

  • Provide outstanding customer service to all Icy Strait Point guests.
  • Sell tickets and provide guests with information about all available tours.
  • Greet guests, conduct orientations, and manage line control.
  • Assist with tour preparation, including:
    • Verifying excursion requirements (e.g., weight checks, driver’s licenses).
    • Ensuring waivers are signed.
    • Escorting guests to tour vehicles or gondolas and ensuring timely departures.
    • Managing secure bag check areas.
  • Promote Icy Strait Point venues, distribute literature, and sell merchandise.
  • Communicate clearly with tour guides, drivers, gondola operators, and management.
  • Ensure the safe and orderly flow of passengers on/off aerial gondolas and tour vehicles.
  • Assist with other programs and tasks as needed.

What You Bring:

  • A willingness to learn about Tlingit culture and deliver a Tlingit introduction.
  • Knowledge of local marine life, plants, animals, and birds is a plus.
  • Strong verbal communication skills and the ability to work with both adults and children.
  • A commitment to safety and attention to detail.
  • The ability to learn, retain, and present excursion information accurately.
  • Must be 18 years or older.
  • A safety-sensitive mindset.

Physical Requirements & Work Environment:

  • Willingness to live in a remote, rural community.
  • Comfortable traveling by small plane or ferry to and from a remote location.
  • Ability to walk and work on gravel roads in various weather conditions.
  • Capable of moderate physical activity, including standing, walking, reaching, climbing, and lifting more than 25 lbs.

Why Work at Icy Strait Point?

Icy Strait Point is a Native-owned and operated enterprise, offering authentic Alaskan experiences while maintaining a strong connection to Tlingit culture. We provide Native Preference under P.L. 93-638.

Apply today to join our team and be part of something truly special!

Compensation details: 18-18 Yearly Salary

PIf1e2722277a3-30492-36507073

Job Tags

Hourly pay, Seasonal work, Local area, Remote job,

Similar Jobs

Automationtechies

Automation Engineer Job at Automationtechies

 ...Experience working in a regulated manufacturing industry, like food/bev, pharma, medical is required. ~ Clean room experience is...  ...electrical hardware, schematics, and wiring per NEMA STD is desired. Networking and automatic data acquisition. Hands on experience with the... 

Insight Global

Field Engineer Job at Insight Global

 ...utilize client chosen software to support large energy clients. Qualifications: Own reliable vehicle to use and ability to travel to work sites Ability to learn new software and processes quickly Completed AS or BS degree in Engineering, Math, Science, or... 

Beatrice Loving Heart

Interpreter Job at Beatrice Loving Heart

Beatrice Loving Heart is looking for a qualified Interpreter to provide translation services to our clients in Maryland. This position is...  ...translation services. Most translation services will be done over the phone with the Case Manager and client.Essential Job Functions:~... 

Zachry Group

Rigger Job at Zachry Group

 ...instructions. * MUST BE WILLING TO WORK WEEKENDS AND ON CALL FOR NIGHTS & OVERTIME* JOB REQUIREMENTS Qualification...  ...work-related contacts. Must have basic knowledge of the construction processes involved in heavy industrial construction. Must... 

Hyatt

Executive Chef Job at Hyatt

Hotel Daphne Bunkhouse is coming to Houston Heights! A five-story new build in Houston Heights. To seamlessly blend into the recycled industrial aesthetic of the historic neighborhood, Hotel Daphne will showcase elements like painted brick, stepped parapets, and steel...