The Landscape Commercial Account Manager oversees a portfolio of customers such as office, industrial, apartment, HOA and assisted living facilities. Serving as the customer’s primary point of contact, the Account Manager is responsible for overall client satisfaction, management and renewal of the maintenance and snow contract, oversight and development of teams performing tasks and selling enhancement work on contract maintenance jobs. The Account Manager will communicate with the customer consistently to keep them informed of scheduled visits, tasks and observations.
Daily Experience/Responsibilities:
I Communicate: I clearly communicate with our team and clients, so we understand what we are
doing and when we are doing it.
I Pay Attention to Details: I focus on the little things that make all the difference and a positive
impression.
I am Prepared and Organized: I prepare for tomorrow today because preparation determines
outcome and organization increases efficiency
Essential Functions:
1.Develop strong client relations with exemplary levels of customer service and communication
resulting in a high level of client satisfaction and retention.
2. Provides horticultural expertise to identify, estimate, sell and manage enhancement projects
including but not limited to plantings, color displays, irrigation, tree and shrub care and design
concepts.
3. Supervise and schedule multiple landscape and snow field teams and resources; provide
directions and goals to be achieved; and ensure efficiency in field operations at high job quality
and standards.
4. Responsible for renewing managed portfolio of maintenance and snow agreements.
5. Learn and become proficient with Aspire Software that which we use for estimating,
scheduling, purchasing, etc.
6. Develop a clear understanding of the hourly and cost budgets for each of your jobs. Monitor
by reviewing job costs regularly and acting as needed. Communicate job cost information with
Team Leaders on a regular basis to control hours and costs.
7. Promote employee engagement, with hands on training and support in areas of field safety,
asset management, customer service, efficiency, proper maintenance techniques and
equipment operation.
8. Contribute to our company by sharing ideas, strategies, and challenges.
9. Help maintain fleet and equipment that reflect our image and provide a safe operating
environment for our employees.
10. Assist in the sales process for new landscape and snow services contracts by identifying and
estimating opportunities.
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