Job Description

Role Description

This is a full-time on-site role for a Marketing and Studio Coordinator at The PilatesBarre in Dallas, TX. The PilatesBarre Studio Coordinator is not only responsible for the overall experience of the clients and day-to-day operations of the studio but has an emphasis on TPB’s marketing relations and social media presence for the business. They will serve a key role in handling delegated studio tasks and responsibilities to further the business initiatives that keep The PilatesBarre the top-of-the-line fitness experience it is.

STAFF MANAGEMENT

• Manage and communicate with front desk staff at all studios
• Overseeing client attendance, managing inventory, updating payment information and announcement boards
• Assist the Studio Management in daily studio tasks, projects, and deliverables
• Train and mentor front desk associates and assistants through daily tasks, sales techniques, and problem-solving
• Participate in and contribute to weekly team meetings
• Drive and meet sales goals

STUDIO MANAGEMENT

• Responsible for managing overall studio maintenance
• Basic troubleshooting of BarreFormers and Treadmills along with communicating steps taken towards resolution to upper management staff
• Ensure that all merchandise and supplies are replenished, organized, and aesthetically presented within the studio
• Must have the ability to drive sales, retail, and payment plans through customer relations and daily interactions

CLIENT RELATIONS

• Greet and check-in clients including new registrations, accepting and reconciling payments, and introducing class equipment
• Answer emails and phone calls in a professional manner while utilizing resourcefulness and business acumen
• Deliver exceptional customer service by addressing and resolving customer concerns in a professional manner
• Follow up with all clients to gather feedback
• Build relationships with clients to ensure The PilatesBarre continues to grow and meet the clients demands

MARKETING

• Responsible for collecting content for daily Instagram Stories AM/PM to stay in front of clients and communicate important and relevant studio information
• Discover and create opportunities for The PilatesBarre to be involved in community events and serve as liaison in communication with studio partnerships and events
• Represent The PilatesBarre and participate in events on and off-site

REQUIREMENTS

• Understanding of marketing in order to execute tasks and create posts on a daily basis
• Recognize gaps in advertising and marketing at The PilatesBarre and capitalize on the opportunity to better support those areas
• Strong customer service and social interaction skills demonstrating patience & cooperation
• Passion for fitness and a genuine interest in the care and well-being of clients
• Strong attention to detail and accuracy
• Highly organized and able to prioritize and meet deadlines
• Trustworthy and able to handle confidential information
• Work as a member of a cohesive team with all staff members and instructors
• Professional, punctual, reliable, and neat
• Ability to open and close studios as well as work independently and report to Studio Manager
• Must be able and willing to travel between studios (University Park and Devonshire locations)

Shifts include early mornings and/or evenings and weekends. Holiday availability and weekends required. Must be flexible to stay late and accommodate changes in studio class times.

Morning Shifts: 5:30 AM- 2:00 PM

Evening Shifts: 1:00 PM- 8:00 PM

Qualifications

• Communication and Writing skills
• Sales and Event Planning skills
• Project Management skills
• Excellent organizational and time-management skills
• Strong attention to detail
• Ability to work effectively in a team
• Experience in the fitness or wellness industry is a plus
• Bachelor's degree in Marketing, Communications, Business, or related field

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