Job Description

Polacheck’s Jewelers Sales Professional

Job Title: Sales Professional

Location: Polacheck’s Jewelers

Reports to: Director of Sales

Job Summary:

As a Sales Professional, you will be the face of our brand, playing a key role in providing exceptional service, as well as developing long lasting relationships through strategic client engagement. 

Key Responsibilities:

• Client Engagement: Greet and assist clients, providing tailored recommendations based on their preferences and needs.
• Product Knowledge: Maintain a deep understanding of various brands, including story telling. 
• Sales Achievement: Meet and exceed individual sales targets while contributing to overall store goals.
• Relationship Building: Develop and maintain strong relationships with clients to encourage repeat business and referrals.
• Visual Merchandising: Assist in maintaining an inviting and aesthetically pleasing store environment.
• Inventory Management: Help manage stock levels, assist with inventory counts, and ensure the store is well-stocked.
• Team Collaboration: Work closely with other team members to create a cohesive and supportive work environment.
• KPI/CRM:  Meet and exceed key performance and client management metrics (i.e. up to date completed trainings, advanced digital accuracy of client information, client outreach and follow up). 
• Mystery Shop: Score a minimum of 85% on mystery shop when applicable. 

Qualifications:

• Experience: Previous experience in luxury retail, jewelry/watches or hospitality is preferred.
• Communication Skills: Excellent verbal and written communication skills, with a strong ability to connect with diverse clientele.
• Sales Skills: Proven track record of achieving sales goals and demonstrating strong story telling.
• Interpersonal Skills: Ability to build rapport and foster trust with clients.
• Attention to Detail: Strong organizational skills with a keen eye for detail.

Additional Requirements:

• Availability to work flexible hours, including weekends and holidays.
• Passion for brands and knowledge of current trends in the industry.

Benefits:

• Competitive salary and bonus structure.
• Opportunities for professional development and career growth.

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