Job Description

BGSF has partnered with a telecommunication company, and they are seeking a Sales Support Analyst to join their team on a CONTRACT basis. This position will primarily assist the Sales Team in the pre and post sales process to help increase revenue. This role will focus on both the administration of the customer experience from close of the sale through service delivery and on administrative support responsibilities for the sales teams. This role will interface with sales, operations, billing, and have ongoing customer support, contract maintenance, and order tracking. Additional duties will include the following:

• Work closely with sales team to support account management, including pricing proposals, order entry, order installation tracking
• Quality control of order entry process
• Concentration in accuracy of all order types
• Work closely with operations, IP Engineering, and sales to provide status to customers
• Work closely with Operations Project Management on project tracking reports and communications
• Draft & send correspondence to Customers for order status, Firm Order Commitment, and completion
• Track & control contractual obligations for compliance – including review of paperwork from company CRM database.
• Assist in auditing system data in internal systems for billing, services, and maintaining integrity of data.
• Responsible for maintaining accurate customer records and data in the CRM database
• Responsible for maintaining accurate information in the system for reporting and accuracy.
• Assist as needed in customer research and reports
• Responsible for preparing CRM building lists, updating MSA consolidated sheet, contract SLA or ETL details, updating contact info in Customer Control Center, monthly Sales reports for management.
• Assist sales team in large RFPs, generation of proposal documents & contractual agreements.
• Optimize customer communication specifically related to welcome letters, project updates, and customer inquiries
• Analytical reporting skills that require advanced skills in Excel and ability to problem solve

The ideal candidate will have a Bachelor Degree and 2-3 years of experience in a sales support role. This position will be hybrid for 3 months. If you are interested in learning more, please send a resume to eramos@bgsf.com.

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