Job Description

Our New Teammate

Do you like facing a different challenge every day? Are you a good communicator with exceptional customer service skills? Are you technically and mechanically savvy and experienced in CCTV systems, cabling, and access control systems?

We’re looking for a service technician who can effectively manage a schedule while staying efficient and organized. Join our hardworking team and help us deliver exceptional service and solve complex physical security problems.

You can expect to spend your time accomplishing the following:

• 60% of the time on Objective 1: Servicing and Installation of CCTV systems
• 15% of the time on Objective 2: Support Install projects
• 15% of the time on Objective 3: Provide customer support
• 10% of the time on Objective 4: Provide internal support

Job Responsibilities - What to Expect

• Effectively install, program, and test CCTV systems (interior and exterior camera installations, installing conduit, and adjusting the camera’s aim and focus) and Access Control systems.
• Routinely support install projects by troubleshooting cameras remotely, configuring cameras and programming VMS/Access Control software, and supporting VMS and access control requirements.
• Efficiently install, terminate, and test fiber, cat5e, and Access Control Cabling, as well as test, adjust, maintain, and troubleshoot structured cabling systems.
• Diligently respond to all SOAR service tickets and provide required updates i.e., follow up with customers if there is missing information, schedule site visits, and escalate challenges or concerns that a customer may have to the Service Manager.
• Expertly create badges in Genetec, create and edit access groups in Genetic, and perform upgrades to the Genetec Software.
• Graciously assist the commissioning technician with equipment set up, remove and rearrange equipment at various on-site locations, coordinate and assist with procuring materials, supplies, and services, and provide daily project updates to project managers and Service managers.
• Responsibly maintain company vehicles and other company equipment when driving to and from customer locations and optimize minimum/maximum levels of stock material in each company vehicle.
• Routinely complete daily service tickets with the required information, capture project deliverables (including pictures), update drawings and diagrams, compile site notes, and update project SPEC sheets as needed.
• Collaboratively work with vendors/manufacturers to support and resolve issues.
• Proactively lead and mentor other technicians, acquire certifications and clearances, schedule self-paced training on multiple manufacturers, complete quarterly performance and management reviews, and attend development classes.

Your Knowledge & Expertise

• High School diploma or GED.
• 3+ years of experience working with low voltage industry
• 3+ years of experience in CCTV camera solutions and Access Control systems.
• Certifications in Genetec, AXIS, Hanwha, Galaxy, and ONSSI preferred
• Current Maryland driver’s license.
• MSP Security license and/or DCJS Security License, preferred.
• Well-versed in installing and configuring various lockets (strikes, maglocks, IP/PoE locksets, Wifi, Bluetooth, etc.).
• Able to read and understand wiring diagrams and schematics, as well as system architectures for multiple platforms.
• Ability to proficiently use an electrical multimeter and basic, specialized, and powered hand tools.
• Ability to work well independently with minimal assistance and successfully delegate tasks and responsibilities to other team members.
• General knowledge and a basic understanding of networks and computer systems.
• Strong Microsoft Office skills, including Visio.
• Strong organizational, verbal, and written communication skills.
• Ability to lift 75 pounds.

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