Job Description

Agency:  Department of Veterans' Affairs
Class Title: VETERANS SERVICE OFFICER - 47800 
Skill Option:  None 
Bilingual Option:  None 
Closing Date/Time: 12/06/2024
Salary: $4,766 - $6,632/Monthly; CBA language applies; Anticipated starting salary $4,766/monthly
Job Type: Salaried
Category: Full Time 
County: Ogle
Number of Vacancies: 1
Plan/BU: RC028

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the illinois.jobs2web.com website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail, fax, hand delivery) will not be considered.

Posting Identification Number 43125  

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

The Veteran Service Officer position at Illinois Department of Veterans Affairs plays a vital roll in enabling and assisting veterans in obtaining the assistance and benefits they are entitled to. This position also serves as a beacon of light to our veterans to show that they are not alone, and there is someone, like you (potential candidate) here for them. This unique opportunity offers an exceptional benefit package to include health insurance, including eye care and dental, Deferred Compensation, life insurance and retirement. If you desire to become a valued member of a hard-working and respected team and up for a challenge or a change in your current career, please take this opportunity to apply for this rewarding and gratifying position.

Essential Functions

• Acts as Service Officer for the Field Services Division within the IL Department of Veterans Affairs whilst managing the operation of a field office, with emphasis on claims and the origination of appeals
• Advocates for veterans, retirees, spouses and dependents regarding applicable benefits
• Serves as liaison with various county, state, and federal agencies, in establishing veteran’s entitlements to benefits, resources and services
• Represents the IL Department of Veterans Affairs at various community affairs and public events, explaining the functions of the IL Department of Veterans Affairs
• Trains and/or assists in the training of newly appointed Veterans' Service Officers
• Performs other duties as required or assigned within the scope of the duties enumerated above

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to two (2) years of college with emphasis in business administration or public administration
• Requires an honorable discharge from service in the Armed Forces of the United States(during a recognized period of hostilities). The veteran must have served during a time of hostilities with a foreign country, and must meet one or more of the following conditions:
  • The veteran must have served a total of at least 6 months
  • The veteran served for the duration of hostilities regardless of the length of engagement
  • The veteran was discharged on the basis of hardship
  • The veteran was released from active duty because of a service-connected disability and was discharged under honorable conditions

Preferred Qualifications

• Extensive knowledge of the department's veterans’ programs and the operating policies and procedures
• Extensive knowledge of the benefits and services available to veterans, their spouses and family, and the federal and state laws and regulations governing their administration
• Working knowledge of office management skills and techniques
• One (1) year of experience managing an office efficiently and effectively, to provide services to military personnel, veterans, their dependents and/or survivors, and to maintain records as required by the agency or organization
• One (1) year of experience establishing and maintaining effective working relationships with other staff, veterans, dependents, community organizations and other stakeholders in the veteran community
• One (1) year of experience preparing and presenting topical speeches to veterans’ groups and other interested parties
• One (1) year of experience explaining federal and state veterans’ legislation to the public
• One (1) year of experience analyzing and interpreting service records, private medical records, and reports in terms of establishing entitlement to Veteran's Administration benefits
• One (1) year of experience examining, interpreting and explaining complex decisions affecting clientele regarding claims issues, and appropriately advising them of their responsibility in relation to benefit awards
• One (1) year of experience making informed decisions in accordance with the laws of the federal and state government governing veterans’ benefits and services and expressing related ideas clearly in written and/or oral form

Essential Function 4

• Requires ability to pass a background check.
• Requires use of agency-supplied equipment (mobile phone, laptop, etc.).
• Requires ability to obtain Training, Responsibility, Involvement and Preparation (TRIP) of Claims certification and maintain required training throughout employment.
• Requires ability to obtain U.S. Department of Veterans Affairs Accreditation within their probationary period. Failure to achieve accreditation will result in termination of employment.
• Requires ability to re-accreditation every 5 years while fulfilling the duties of a Veterans Service Officer. Failure to maintain accreditation will be grounds for further training and adverse personnel action.
• Requires ability to attend seminars, conferences, and trainings to stay current on methods, tools, ideologies, or other industry related topics relevant to the job duties.
• Requires ability to travel in the performance of duties, with overnight stays as appropriate. Requires appropriate, valid drivers' license.
• Overtime is a condition or employment, and you may be required to work overtime including scheduled, unscheduled, or last-minute overtime.

The conditions of employment listed here are incorporated and related to any of the job duties as listed in the job description.

Work Hours: 8:00AM - 4:00PM Monday - Friday

Work Location: 1001 W Pines Rd, Oregon, Illinois, 61061

Agency Contact:  Alexandria.M.Puccetti@Illinois.gov

Posting Group: Social Services

This position DOES NOT contain “Specialized Skills” (as that term is used in CBAs).

APPLICATION INSTRUCTIONS

Use the “Apply” button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in, you will be prompted to do so. 

State employees should sign in to the career portal for State of Illinois employees – a link is available at the top left of the  Illinois.jobs2web.com homepage in the blue ribbon. 

Non-State employees should log in on the using the “View Profile” link in the top right of the  Illinois.jobs2web.com homepage in the blue ribbon. If you have never before signed in, you will be prompted to create an account.

If you have questions about how to apply, please see the following resources:

State employees: Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees: on Illinois.jobs2web.com – click “Application Procedures” in the footer of every page of the website.

The main form of communication will be through email. Please check your “junk mail”, “spam”, or “other” folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses:

• donotreply@SIL-P1.ns2cloud.com
• systems@SIL-P1.ns2cloud.com
• Alexandria.M.Puccetti@Illinois.gov

About the Agency:
The Illinois Department of Veterans Affairs is a state agency designed to empower veterans and their families to thrive. We do this by assisting them in navigating the system of federal, state, and local resources and benefits, providing long-term health care for eligible veterans in our Veterans’ Homes and partnering with other agencies and non-profits to help veterans address education, mental health, housing, employment, and other challenges. A career with the Illinois Department of Veterans’ Affairs provides a rewarding and challenging opportunity for individuals. Working together, we create partnerships and experiences that engage and inspire our fellow co-workers and the veterans and their family members that we serve every day.

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