Job Description

Job title : Receptionist/Customer Service Representative

Location : Carson California

Job Type: Full-time, Monday - Friday, 8:00 am - 5:00 pm

MIRON Violetglass USA is the North American distributor of MIRON Violetglass, offering a wide selection of Miron Glass jars & bottles and corresponding closures to preserve and enhance high-quality natural products.

MIRON glass offers protection from the destructive spectrum of light and acts as a barrier to prevent the biophotons from natural products from migrating out of the glass. MIRON offers wholesale customers a wide assortment of bottles and jars with accompanying closures and accessories. MIRON glass is ideal for packaging natural cosmetics, esoteric oils, olive oil, honey, tea, spices, water, flower essences, superfoods, vitamin supplements, homeopathic medications, and many other natural products.

We are looking for a Receptionist /Customer Service Representative who will join our team from our Carson, California, Office. The right candidate will act as a liaison, provide product and service information, process order inquiries, and resolve any emerging problems our customer accounts might face accurately and efficiently. We want someone who can put themselves in our customers' shoes and advocate for them when needed.

The ideal candidate possesses patience, empathy, excellent communication skills, and proactivity. As a Receptionist / Customer Service Representative, your main goal is to ensure that customer service standards are met and exceeded, respond promptly and efficiently to customer inquiries, and maintain high levels of customer satisfaction.

If you are genuinely excited about helping customers, problem-solving comes naturally to you, are confident in troubleshooting, and enjoy investigating to resolve customer complaints, then this role is perfect for you.

Responsibilities:

• Manage large amounts of incoming calls.
• Greet and assist visitors, maintaining a warm and professional demeanor.
• Respond to customer inquiries in person via phone, email, and live chat in a courteous and timely manner.
• Serve as the primary liaison between customers and the sales team, ensuring timely communication and follow-ups.
• Record all customer interactions and feedback in our CRM system.
• Ensure smooth communication between sales representatives and customers, relaying important information and updates as needed.
• Deliver accurate information about products, services, and company policies.
• Resolve customer concerns and escalate issues to appropriate departments when necessary.
• Support the Sales team with various tasks, including order processing, tracking orders, and customer outreach.
• Maintain office supplies and ensure that the reception area is neat and organized.
• Ensure that the showroom is prepared and well-equipped for visits.
• Handling mail and deliveries, including sorting and distributing.
• Maintaining a clean and organized reception area that reflects the company’s commitment to high standards.
• Perform basic clerical tasks, including filing, data entry, document management, and collecting payments.
• Uphold company policies and standards while delivering excellent service to all clients and visitors.
• Identify customer needs and provide proactive solutions to improve their experience.
• Meet personal and team sales and customer service targets
• Collaborate with team members to share insights and develop better processes.

Requirements:

• Prior experience in a customer-facing role, ideally in a receptionist or customer service setting.
• Ability to handle sensitive information with discretion and maintain confidentiality.
• Strong verbal and written communication skills, with the ability to interact effectively with various people.
• Proficiency with office software (e.g., Microsoft Office Suite) and phone systems.
• Excellent organizational skills with the ability to multitask and prioritize effectively.
• Strong problem-solving skills and a detail-oriented and customer-focused mindset.
• Positive, friendly attitude with a commitment to providing a great customer experience.
• Ability to handle confidential information with integrity and discretion
• Ability to multitask and handle high-pressure situations calmly.

Preferred Skills:

• Experience with CRM software (Business Central and Sales Force).
• Bilingual (preferred but not required).
• Familiarity with essential office equipment.

Salary: $50-60K + 5% Bonus

Benefits:

• 401(k)

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person (from our office in Carson, California)

Education:

• Bachelor's (Preferred)

Experience:

• Customer service: 1-2 years (Preferred)

Work Location: In person

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